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The airline’s innovative adjustable headrest is designed to cradle passengers’ necks on long-haul flights—and it’s rolling out across the fleet.
You can leave that bulky neck pillow at home on your next trip ... if you’re flying Emirates, that is.
The Dubai-based airline announced on July 20 that it is introducing the new U-Dream Headrest to Economy Class seats on most of its fleet in the coming years. While many airlines have adjustable headrests with “wings” that adjust forward to accommodate sleeping positions, the new Emirates headrests will also flip down, offering a different angle for neck cradling—mimicking the support of a freestanding neck pillow.
“Emirates never rests on its laurels when it comes to customer experience and we have found a way to significantly improve the comfort for Economy Class passengers, especially those travelling long-haul,” Emirates President Sir Tim Clark said. “The U-Dream changes the game if the person wants to sleep—by supporting the neck in full. No more neck pillows needed. It’s another innovation that shows our commitment to customers and cements our Economy Class as the best.”
The headrest is made of leather, so it can be easily cleaned between flights, and Emirates has also trained cabin crew in how to assist passengers making adjustments.
The headrests have already been installed on three of the airline’s Airbus A350 aircraft, and Emirates expects all of the A350s to have them installed by the end of 2026. The airline’s new Boeing 777X aircraft will also come with the headrests pre-installed. Beginning next year, Emirates will progressively introduce them to the Airbus A380 and Boeing 777 fleets as those aircraft go through scheduled cabin refreshes.
Several airlines are known for having top-end economy class cabins, and Emirates consistently appears on those lists. In the US, most full-service airlines introduced built-in, adjustable headrests in the 1990s or 2000s, and designs have improved with each cabin refresh. But those headrests tended to remain on a simpler platform, with a more limited number of adjustment options than the new Emirates headrests, which are designed by the airliner interior design firm Safran Seats.
The airline is introducing the company’s new Z400 seat, and the headrest will have a number of adjustment options to accommodate travelers of different heights and builds. Emirates also offers well-regarded meals, complimentary amenity kits and children’s amenities, and is progressively introducing free Starlink internet to its economy cabins.
Airlines have trended toward making the economy experience more comfortable for travelers. United Airlines is introducing a middle-seat-vacant seating row on some aircraft, and will also offer economy passengers the chance to purchase an entire block of seats convertible into a lie-flat bed. Air New Zealand is offering bunk rentals on its longest flight from New York to Auckland. On the 17-hour flight, passengers can book a bunk in the back of the aircraft for four-hour increments, which comes with fresh bedding, a privacy curtain, ambient lighting and kit with eye-masks, skincare, earplugs and socks.
Emirates does not currently operate the A350 on any routes to the United States, so American fliers will have to hope their connecting flight has the A350 if they want to experience the new headrest. Alternately, travelers can head north to Montreal to hop on an Emirates A350. The airline serves 12 major gateways in the United States, including New York (JFK), Newark, Los Angeles, Chicago O’Hare, Boston, Dallas/Fort Worth, Houston, San Francisco, Washington Dulles, Miami, Seattle/Tacoma, and Orlando.
The average nonstop Emirates flight from a U.S. gateway to Dubai ranges between 14 and 17 hours, making the comfort of the economy cabin an important factor. The airline also serves Milan (Malpensa) nonstop from New York JFK; and Athens nonstop from Newark.
Read the original article on Travel & Leisure
