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If you’re unhappy with the way your carrier advertises its prices or plans and you feel it might be misleading or just outright false advertising, the FCC is where you would go to file a complaint. One of T-Mobile’s customers did file a complaint with the FCC, and the carrier has since responded.
T-Mobile responds to customers’ complaints with the FCC
The customer in question is Alex Gerwer, who was unhappy that T-Mobile had previously promised never to raise its internet rates. Unfortunately, they did. So Gerwer decided to file a complaint with the FCC, and T-Mobile has responded.
If you were hoping to have some kind of resolution, that doesn’t appear to be the case here. Instead, T-Mobile has replied with what seems to be standard boilerplate stuff. According to the reply to the FCC complaint, T-Mobile issued a response to its customers.
It says, “T-Mobile understands that customers who have remained on the same rate plan for many years may have questions when that plan changes, particularly regarding the cost, features, and overall value of their service, and we appreciate the opportunity to provide additional information.”
They also add, “T-Mobile recognizes that many customers have enjoyed these legacy plans for years, and we understand that this transition may raise questions. While this represents a change for some customers, T-Mobile believes these updated plans better reflect today’s wireless experience and provide meaningful value through enhanced features, benefits, and continued investment in the nation’s largest and fastest 5G network.”
Basically it’s a whole lot of nothing.
Price lock guarantee
For those who are new to T-Mobile, back in the day, the carrier launched its Price Lock Guarantee. Basically, this is the carrier promising that your current rates will stay the same as long as you stay on the plan. Essentially what they tried to do then was lock customers in. It made sense back then.
This is because back then, T-Mobile had to compete with AT&T, Sprint, and Verizon. So there was a good reason why they tried to lock customers in. But now that T-Mobile is one of the three major carriers in the US, it almost feels like they don’t need to try as hard anymore. The carrier still offers a Price Lock Guarantee program, but it’s now only good for 5 years.
This was one of the main problems customers like Gerwer took issue with, hence the complaint. That being said, it should be noted that this is an informal complaint. This means that other than supervised mediation, there’s nothing the FCC can do unless a formal complaint is made.
Even then, there’s no guarantee. A formal complaint has an upfront fee of around $600, plus Gerwer would have to hire lawyers, and it becomes a whole thing. Unless he’s willing to take this all the way to the end, we doubt we’ll see any kind of resolution.
The post T-Mobile's FCC Response to a Customer's Complaint Says Almost Nothing appeared first on Android Headlines.
