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Chick-fil-A, an Atlanta-based company with a major presence in D-FW, recently suffered a data breach that put Texas customers' personal information at risk, the company disclosed this week.
Nearly 2,200 Texans were potentially impacted, according to a notice posted Tuesday by the Texas Attorney General's Office. The breach occurred when "unauthorized parties launched an automated attack against our website and mobile application," the company said in a letter to customers, and may have compromised Chick-fil-A customers' names and email addresses as well as the last four digits of their credit or debit cards.
The cyberattack occurred between June 17 and June 19 after the attacker obtained Chick--fil-A account credentials from a third party, the letter said. The breach impacted customers who are Chick-fil-A loyalty members, with those customers' membership numbers and restaurant credit balances also potentially hacked.
Following the breach the company logged impacted customers out of their Chick-fil-A accounts, removed stored payment methods, restored their restaurant balances and provided additional rewards, the letter said. Chick-fil-A also reset impacted customers' passwords and requested customers update them on their own.
"Upon discovering the issue, we took steps to immediately address, secure and restore accounts, and we are communicating directly with all customers who may have been impacted," the company said in a statement provided to The Dallas Morning News. "We sincerely apologize for any inconvenience or concern this situation may have caused and remain committed to maintaining the trust our guests place in us every day."
The company's letter to impacted customers, which was posted online this week by the state of Massachusetts, included identity theft recourse information tailored to residents of 10 states plus Washington, D.C., suggesting the breach had a wide national scope. Texas was not included in those 10 states, but 2,182 Texans were involved, according to the state attorney general's office website. Those customers were notified about the incident by email.
It was not clear why Texas was not mentioned in the same letter, and the company did not respond to The News' inquiries about Texas customers.
Chick-fil-A ranks as the country's largest fast food chicken restaurant by sales revenue and counts more than 3,000 locations across the country, including more than 500 in Texas. The chain has around 150 restaurants in D-FW and plans to open eight more in the metro area this year, The News recently reported.
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