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Apple Wallet has many useful features, but users online have voiced their dissatisfaction over the loss of one in particular.
As noted by 9to5Mac, Amazon no longer includes the names of purchased products in its order confirmation emails.
Instead, customers see generic descriptions like “3 Drugstore Items.”
The change effectively breaks one of Apple Wallet’s new AI-powered features, because the app depends on information contained in the emails.
How It Started
Newsweek has previously covered how Apple Wallet is one of the device’s under-the-radar ways to stay “sticky”—keeping customers with the company. The app can also hold a valid driver’s license in multiple states.
Apple introduced package tracking in Wallet several years ago, allowing users to monitor deliveries alongside payment cards, boarding passes and digital keys.
However, adoption was limited because retailers had to integrate directly with Apple’s order tracking system, which many sellers didn’t do.
That changed with iOS 26, with Apple expanding the feature by using on-device AI to scan users’ email inboxes for shipping and order confirmations.
Instead of requiring retailer participation, Wallet could automatically detect purchases from a wide range of online stores—including Amazon—and display shipping updates inside the app.
Amazon’s Move
The new Amazon email format undermines that capability.
Without product names in confirmation emails, Apple Wallet can still detect that an order exists, but it cannot identify what was actually purchased.
The change appears to affect Amazon-generated order emails rather than Apple’s software itself.
There is currently no setting that allows customers to restore detailed product names in those emails or opt out of the new format, according to 9to5Mac.
Users React
Apple users on Reddit‘s r/apple forum were less than impressed by Amazon’s move.
“But why would they go through that to remove?” one user wondered. “Seems petty. It’s not like it’s affecting their financial side or anything.”
“They want you to use their app so you have to go on the Amazon website to check your status, a convenient place to buy more stuff while you’re there,” another commenter reasoned.
‘Borderline useless’
“It’s incredibly obnoxious on Amazon’s part, because now I get useless emails about ‘housing item,’ ‘electronics,’ ‘apparel item,'” a third user pointed out.
“That makes me want to turn off or send all their emails to spam because it’s borderline useless.”
One individual noted that “more and more companies are doing this. Also requiring you to log on to see the shipping number when previously it was in the email itself.”
“Notice a pattern?” a final user asked. “Corporations don’t give a s*** about their customers. They only care about getting every last penny out of their pockets.”
Newsweek has reached out to Apple for comment via email.
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